Privacy Policy

Drivo Driver (“Drivo,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use the Drivo Driver mobile application and related services.

By using the Drivo Driver app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

When you register, onboard, or use the Drivo Driver app, we may collect information such as:

• Full name
• Phone number
• Email address
• Profile image
• Driver onboarding information
• Vehicle information
• Driver documents uploaded by you, such as license or other onboarding/verification documents
• Any information you provide when contacting support

B. Location Information

To support ride dispatching, pickup/dropoff navigation, driver availability, and real-time trip operations, we may collect:

• Precise location data while the app is in use
• Real-time driver location when driver status is set to available/online
• Pickup and dropoff related route/location data

Location access is used only for app functionality related to transport operations, dispatching, navigation, and safety.

C. Device and Technical Information

We may automatically collect limited technical information such as:

• Device model
• Operating system
• App version
• IP address
• Log data
• Crash or diagnostic information
• Device identifiers or platform-generated identifiers where necessary for service operation and security

D. Booking and Job Information

When you use the app, we may collect and process:

• Booking/job reference numbers
• Passenger name and ride details
• Pickup and dropoff addresses
• Pickup time
• Vehicle type
• Job status
• Payment type
• Earnings and job activity information

2. How We Use Your Information

We use your information to:

• Create and manage your driver account
• Verify driver identity and onboarding eligibility
• Enable login and authentication
• Assign, display, and manage ride/job requests
• Provide navigation and trip-related features
• Show earnings, completed jobs, future jobs, and account details
• Maintain operational safety, fraud prevention, and service integrity
• Improve app functionality, performance, and reliability
• Provide customer support
• Comply with legal or regulatory obligations

3. Location Data Use

Precise location data is used to:

• Display your current location on the map
• Enable live trip tracking and route guidance
• Match and assign jobs
• Support pickups and dropoffs
• Improve dispatching efficiency and safety

If location permissions are denied, some features of the Drivo Driver app may not function properly.

4. How We Share Information

We do not sell your personal information.

We may share information only in the following circumstances:

• With service providers and infrastructure partners that help us operate the app
• With mapping, routing, hosting, analytics, authentication, storage, and notification providers as needed for functionality
• With passengers, dispatch systems, or platform operators only to the extent necessary to complete transport services
• When required by law, regulation, legal process, or government request
• To protect the safety, rights, property, or security of Drivo, its users, or the public
• In connection with a merger, acquisition, restructuring, or sale of assets, if applicable

5. Third-Party Services

The Drivo Driver app may use third-party services to support app functionality. Depending on the features enabled, this may include services such as:

• Firebase for data storage, authentication, notifications, or real-time services
• Google Maps / mapping and routing providers for maps, directions, and location-based functionality
• Cloud storage providers for uploaded images or documents
• Crash reporting, diagnostics, and infrastructure services

These third parties may process information in accordance with their own privacy policies.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide the service, maintain operational records, resolve disputes, enforce our agreements, and meet legal, regulatory, tax, accounting, or safety requirements.

When information is no longer needed, we will delete it or store it in a form that no longer identifies you, where reasonably possible.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Access certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw permissions, such as location permission, through your device settings
• Contact us regarding privacy concerns

Please note that deleting or restricting certain data may limit or disable key app functionality.

9. Children’s Privacy

The Drivo Driver app is not intended for children under the age of 13, or under the minimum age required by applicable law to use the service. We do not knowingly collect personal information from children.

10. International Data Processing

Your information may be processed and stored in countries other than your country of residence, depending on the infrastructure and service providers used to operate the app. By using the app, you understand that such transfers may occur, subject to applicable safeguards where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the “Last Updated” date and, where appropriate, provide additional notice within the app or through other reasonable means.

Your continued use of the app after changes become effective means you accept the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: